Refund policy

🔄 Return & Refund Policy – Wasfa (Pakistan Only)

Last Updated: [10/28/2025]

At Wasfa, customer satisfaction is our top priority. If you receive a damaged or defective product, we are here to help.

✅ Eligibility for Return & Exchange

You are eligible for a return or exchange only if:

  • The product delivered is damaged, defective, or incorrect.

  • You contact us within 7 working days of delivery.

🚫 Non-Returnable Items

We do not accept returns if:

  • The product has been used, washed, or altered.

  • The request is made after 7 working days of delivery.

  • The damage occurred due to customer misuse.

🛠 Return Procedure

  1. Send proof (photo or video) of the damaged or defective product to:
    wasfastore@gmail.com

  2. Our team will verify and approve the return request.

      💸 Refund Process

      • Refunds will be issued through the original payment method or via store credit, depending on your preference.

      • Refund processing time: 7 to 10 working days after product inspection.

      🔁 Exchange Policy

      • Exchanges are subject to product availability.

      • If the product is not available, a full refund will be issued.

      📞 Need Help?

      For returns or complaints, contact us at:
      Email: wasfastore@gmail.com